Terms of service

OVERVIEW

Terms of Service

Where the Roses Grow Floristry Studio

Overview

This website is operated by Where the Roses Grow Floristry Studio (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, and contributors of content. Please read them carefully before using our website or services.

Use of Our Website

By using this site, you confirm that you are at least the age of majority in your state or territory, or that you have given consent for any minor dependants to use this site.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable Australian laws or regulations.

Products & Services

We specialise in fresh flowers, dried florals, candles, diffusers, and event florals. Due to the seasonal and handmade nature of our products:

  • Flower varieties, colours, and sizes may vary depending on seasonal availability

  • Substitutions may be made to ensure quality and aesthetic consistency

  • All images are indicative of style rather than exact replication

Fresh flowers are perishable goods and must be handled accordingly.

Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change pricing at any time without prior notice. Orders are charged at the price shown at the time of purchase.

Payment must be received in full before orders are prepared or dispatched, unless otherwise agreed in writing.

Orders & Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving:

  • Incorrect pricing or product information

  • Supply or availability issues

  • Suspected fraudulent activity

If an order is cancelled after payment has been processed, a refund will be issued where appropriate.

Delivery & Collection

Delivery and pickup options, fees, cut-off times, and service areas are outlined on our Delivery Information page.

It is the customer’s responsibility to ensure:

  • Correct delivery details are provided

  • Someone is available to receive the order, where required

  • Safe authority-to-leave instructions are given if applicable

We are not responsible for delays or issues caused by incorrect details, inaccessible locations, or factors beyond our control (including weather or traffic conditions).

Refunds & Quality Concerns

Please refer to our Refund Policy for full details.

As a general rule:

  • Fresh flowers are non-refundable due to change of mind

  • Any quality concerns must be reported within the timeframe stated in our Refund Policy and supported with clear photographs

Your rights under Australian Consumer Law are not affected.

Intellectual Property

All content on this website — including images, text, branding, logos, and designs — is the property of Where the Roses Grow Floristry Studio and may not be copied, reproduced, or used without written permission.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

Limitation of Liability

To the fullest extent permitted by law, Where the Roses Grow Floristry Studio shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your rights under Australian Consumer Law.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being published on this website.

Contact Information

For questions about these Terms of Service, please contact us at:
Email: hello@wheretherosesgrow.com.au
Studio: Rosewater, South Australia