Frequently Asked Questions

Where the Roses Grow is my little flower studio in Port Adelaide, where I create romantic, garden-inspired flowers for everyday gifting, weddings and all of life's moments in between.

Every arrangement is designed and created personally by me using beautiful seasonal flowers, chosen for their colour, movement, texture and all the little quirks that make flowers feel alive.

My work is inspired by the romance and abundance of old English gardens — flowers growing amongst one another, roses reaching and opening naturally, delicate stems dancing above the rest. No two arrangements will ever be quite the same, and that's exactly how I think flowers should be.

My Floristry Style

My flowers are inspired by the natural beauty of an old English garden — climbing roses, overflowing borders and flowers growing beautifully amongst one another.

I love arrangements with softness and movement; a stem reaching a little higher, a vine trailing from the side, or a flower turning naturally towards the light. I want my flowers to feel as though they've grown together rather than simply been placed together.

Inspiration images and Pinterest boards are always welcome, particularly for weddings and bespoke orders. They're a lovely way for me to understand the colours, feeling and little details you're drawn to. Rather than recreating another florist's work flower-for-flower, I'll interpret that inspiration through my own garden-inspired style and the beauty of the current season.

This means every arrangement I create is a little different — made especially for you, with the loveliest flowers available to me that day.

Flowers, Seasonality & Sustainability

I believe flowers are at their most beautiful when they're allowed to reflect the season they were grown in.

Throughout the year, the flowers coming through my studio naturally change — from tulips, ranunculus and delicate spring blossoms to garden roses, cosmos, dahlias and all the fleeting little treasures each season brings with it.

Where possible, I source from local South Australian growers, particularly throughout spring, summer and autumn. Supporting local growers and working with flowers when they're naturally in season is something that's really important to me.

Sustainability also plays a part in the way I design. I work foam-free wherever possible, choosing reusable and more environmentally conscious mechanics instead. As well as reducing unnecessary floral foam, these methods allow me to work with the natural movement of each stem and create the loose, garden-inspired shapes I love.

There will occasionally be designs or circumstances where floral foam is the most practical option, which is why I don't claim to be completely foam-free — but wherever there is a beautiful, workable alternative, that's the option I'll choose.

Every stem is carefully conditioned, hydrated and prepared by hand before leaving my studio, helping your flowers arrive fresh and ready to be enjoyed.

Visiting the Studio

Where the Roses Grow is a private working flower studio rather than a traditional retail shopfront, so all visits and collections are arranged in advance.

Working this way allows me to plan my days around market mornings, creating orders, consultations, weddings and deliveries — as well as school runs and family life. Being present for my little boy while building a business I love has always been incredibly important to me, and the studio has been intentionally built around both.

If you'd like to visit or arrange a collection, simply get in touch beforehand via phone, email or Instagram and we'll organise a time.

Same-day flowers are often available depending on what I have in the studio that day, although pre-ordering is always recommended.

When Your Flowers Arrive

Every bouquet is prepared to feel like a beautiful gift from the moment it arrives.

Your flowers are nestled into my signature bouquet box with a fresh water source, wrapped in beautiful papers and ribbons, and accompanied by a handwritten gift card, flower food and care instructions.

Each arrangement is also treated with a floral preserving spray before leaving the studio to help your flowers stay fresh and beautiful for as long as possible.

Caring for Your Flowers

Flowers are naturally delicate and ever-changing, and I think that's part of what makes them so special.

To help your flowers last beautifully, trim the stems on an angle before placing them into a clean vase with fresh water and flower food. Refresh the water every one to two days and keep your arrangement away from direct sunlight, heating and other sources of heat.

You may also like to remove individual flowers as they naturally finish. Different varieties have different vase lives, and doing this allows the remaining flowers to continue opening and changing over the days that follow.

Part of the joy is watching your arrangement evolve — flowers opening, stems moving and new little details appearing, much like a garden unfolding over time.

Ordering & Delivery

How far in advance should I order?

Pre-ordering is always recommended, particularly if you're ordering for a special occasion or would like a particular colour palette.

I do my best to accommodate last-minute and same-day orders where possible, but availability depends on the flowers I have in the studio that day.

During especially busy periods such as Valentine's Day, Mother's Day and Christmas, ordering early is strongly recommended as I may reach capacity.

Wedding and event bookings are often secured many months in advance.

Do you offer same-day delivery?

Yes. Same-day delivery is available for selected flowers when ordered before 9am, subject to availability.

As a small studio, there may occasionally be days when I reach capacity or sell through the day's flowers early, so pre-ordering is always the best way to make sure I can create something for you.

Where do you deliver?

I deliver throughout metropolitan Adelaide, with delivery fees calculated at checkout based on distance from my Port Adelaide studio.

Can I request a specific delivery time?

Unfortunately, I can't guarantee exact delivery times.

Deliveries take place throughout the day within the selected delivery window, with routes planned by my courier for efficiency.

If your flowers are for a funeral or another occasion where timing is particularly important, please contact me before placing your order and I'll talk you through the best option.

What happens if nobody is home?

If nobody is home and there is a safe, shaded and secure place to leave the flowers, they will be left there for the recipient.

Your flowers travel with a fresh water source to help keep them hydrated until they're brought inside.

If the property isn't suitable for unattended delivery, the courier may contact the recipient using the phone number provided with the order.

Please double-check that all delivery details and contact numbers are correct when ordering.

Who delivers my flowers?

I work with trusted local courier partners who collect directly from my studio and are experienced in transporting flowers safely.

For some local deliveries, you may even find me or my husband arriving at the door with your flowers.

The Flowers

Can I choose specific flowers?

My work is seasonally led, which means every bouquet is created using the most beautiful flowers available to me that week rather than following a fixed flower recipe.

If there's a particular flower you'd love included, please let me know in your order notes and I'll always do my best to accommodate it where season and availability allow.

Likewise, if there's a flower you'd prefer me not to use, you're very welcome to let me know.

Will my bouquet look exactly like the photos?

No two arrangements I create will ever be completely identical.

The photographs throughout my website are intended to show the colour palette, size, style and overall feeling of each design rather than an exact flower recipe.

Flowers change constantly with the seasons and availability, so varieties may be substituted while always staying true to the design you've chosen.

It's part of what makes receiving seasonal flowers so special — your arrangement has been created especially for you, with the most beautiful flowers available on that particular day.

Why do your flowers look different from traditional florist bouquets?

My flowers are inspired by the natural movement and abundance of old English gardens.

Rather than creating tightly packed or perfectly symmetrical arrangements, I allow each flower a little room to move — letting stems reach, trail, curve and open naturally.

You'll often find delicate flowers sitting above the rest, foliage wandering beyond the edge, and little unexpected details tucked amongst the larger blooms.

I want your flowers to feel less like they've been constructed and more like a little piece of the garden has found its way inside.

How long will my flowers last?

Flower longevity varies depending on the varieties included, the season and the environment they're kept in, but most arrangements will last approximately 5–10 days with proper care.

Some delicate seasonal flowers naturally have shorter vase lives than others, while other varieties may continue looking beautiful for considerably longer.

Refreshing the water regularly, trimming the stems and keeping your flowers away from direct sunlight and heat will help maximise their vase life.

Weddings & Events

How far in advance should I enquire?

I recommend getting in touch once you've secured your wedding date and venue.

I take on a limited number of weddings and events so I can give each one the time, care and creative attention it deserves, and popular dates can book well in advance.

If your wedding is approaching sooner, you're still very welcome to enquire — if I have the date available, I'd love to hear about what you're planning.

Do you have a minimum spend?

There is a $500 minimum spend for my À La Carte wedding flowers.

Full Floral Design & Styling begins at $3000.00

À La Carte is lovely for smaller celebrations or couples who simply need personal flowers and selected floral pieces, while Full Design is suited to weddings requiring larger-scale florals, delivery, installation and on-site styling.

Can we meet before booking?

Absolutely.

I offer both in-person and phone consultations so we can talk through your wedding, venue, colour palette, budget and the overall feeling you'd love to create.

From there, I can prepare a personalised floral proposal for your day.

Policies

Do you accept returns or refunds?

Due to the perishable nature of fresh flowers, I cannot accept returns.

If there is ever an issue with your order, however, please get in touch with me as soon as possible.

I genuinely care about every arrangement that leaves my studio and want you to feel beautiful about the flowers you've sent or received. If something isn't right, I'll always do my best to understand what's happened and find a fair solution.

What happens if my flowers are damaged during delivery?

Every arrangement is carefully prepared and packaged to travel safely, but flowers are delicate and occasionally accidents can happen.

If your flowers arrive damaged, please contact me as soon as possible and send through a few photographs so I can see what's happened and work with you towards an appropriate solution.

Can I use multiple discount codes?

Only one discount code can be used per order unless otherwise stated.

Do you create custom bouquets?

Absolutely.

If you have something particular in mind, I'd love to create something especially for you.

You can get in touch to chat about your preferred colour palette, occasion, size and overall feeling, and I'll interpret it through my garden-inspired style using the most beautiful seasonal flowers available.

You're also very welcome to send inspiration images — I simply won't directly recreate another florist's work.

About Where the Roses Grow

What makes Where the Roses Grow different?

Where the Roses Grow is a small, independent flower studio, and every arrangement that leaves my door has been created personally by me.

I don't work from rigid recipes or recreate the same bouquet again and again. Instead, I choose flowers with the seasons and create each arrangement individually, guided by colour, movement and the romance of an old English garden.

It means the flowers you receive are truly yours — made by hand, on that particular day, for that particular person.

Why is your work so seasonal?

Because I think there's something incredibly special about flowers that belong to a particular moment in the year.

The first ranunculus of winter, blossom arriving in spring, garden roses returning as the weather warms — each season brings flowers I've been waiting to see again.

Working this way means the flowers coming through my studio are always changing. It also allows me to support local South Australian growers where possible and choose flowers when they're naturally at their most beautiful.

I don't want every bouquet to look the same twelve months of the year.

I want them to feel like the season they came from.

Can I follow along behind the scenes?

Please do.

Instagram is where you'll find all the little pieces of life behind Where the Roses Grow — what's flowering in the studio, arrangements I've been creating, weddings, my garden, books I'm reading and glimpses of everyday life in between.

Come and say hello.

Kels x